Terms of Service

These terms are the agreement between you, the business that opens a VeliraPay account, and VeliraPay, which runs VeliraPay ("we", "us"). By creating an account or using the service, you accept them. If you use VeliraPay for a company, you confirm that you may accept them on its behalf.

They are about merchants. A customer who pays through a VeliraPay checkout is buying from the merchant, not from us, and that sale is governed by the merchant's own terms.

1. The service

VeliraPay lets you accept crypto payments: payment links, a hosted checkout, which customers can also pay from a browser wallet or through WalletConnect, invoices, coupons, an API with signed webhooks and an MCP server for AI assistants. Each coin VeliraPay takes, how many network confirmations it waits for and any minimum charge in it are listed in the documentation and on the coin's own page.

VeliraPay is in beta. Features can change, be added or be removed as it develops.

2. Your account

• You must be at least 18, use VeliraPay for a business, and give true and complete details.
• Keep your password, passkeys, two-factor codes and API keys safe. You are responsible for everything done with your account and your keys, including by the members you invite and the assistants you connect.
• Tell us at contact@velirapay.com as soon as you suspect someone else has used your account.

3. How a payment reaches you

• Every charge gets a deposit address of its own, made by VeliraPay and used for that payment alone. The exchange rate is locked for 30 minutes.
• A payment counts once it has the confirmations its coin needs. We then keep the fee of the plan you are on at that moment and send the rest to the payout address you gave for that coin, normally within minutes. The network fee for that transfer comes out of our fee as far as our fee covers it; the rest of it, or all of it when we keep no fee, comes out of the payment. On Ethereum and BNB Chain this is worked out on the most the transfer can cost rather than on what it ends up costing, and any part of that maximum the network does not use stays with us. A USDT or USDC payout is different: its network fee always comes out of your share, at the network's price when the payout goes out.
• Some payouts wait for us before they go out. A payout worth more than $2,000.00, or one that would take what the account was paid out in the last 24 hours past $5,000.00, waits until we release it. Once an account has been paid out, a payout to a payout address it then saves waits 48 hours. We may hold a payout while we review it, and we hold one when a court, an authority or the law requires us to. We may pause all payouts for a while, for instance during an incident; payments are still taken in the meantime. A payout that fails is tried again over the following hours and then once a day. You can follow each payout on your payouts page.
• Customers can only pay in coins you have given a payout address for. If you remove an address while a charge in that coin is still open, or a payout to it is refused, the payment waits on your payouts page and is sent once you give a new one.
• We hold a payment from its confirmation until it is paid out: normally a few minutes, and longer while its payout is held, paused, retried, waiting for a payout address or too small to send at the network's current fee, in which case it is tried again until that fee comes down. We also hold what was sent to an underpaid charge until the customer sends the rest or you accept it, and a late payment until you accept it. VeliraPay is not a bank or a wallet: you have no balance with us, nothing earns interest and there is nothing to withdraw.
• A shortfall within the tolerance you set counts as paid; a bigger one leaves the charge underpaid until the customer sends the rest or you accept it. A payment that reaches a charge's address after it expired or was cancelled is recorded for you to accept: as it arrives if that is within 3 hours of the charge's expiry, and otherwise through a daily check of the charges made in the last 30 days. If a customer sends more than was due and it arrives before the payout goes out, the surplus is forwarded to you with the rest; sending it back is up to you.
• Coins sent on the wrong network, or a coin the charge was not for, are not credited and may not be recoverable. Nor is a transfer of no more than a few cents credited, which look-alike addresses send to whatever was just paid.
• Blockchain transfers cannot be reversed. A payout sent to the address you gave is final, even if that address was wrong, so check it with care. Changing a payout address needs a passkey or an authenticator app on your account and asks for your password, and the account's owners and admins are emailed about it.
• Refunds are yours to send, from your own wallet, and our fee on the payment is not returned. Accept a late payment before you refund it, so that it reaches you first. You can record a refund on the charge so the customer's page shows it, and the customer is emailed about it when we have their email address.
• Test mode runs on test networks. Test coins are worth nothing: never send real coins to a test address.

4. Fees

• On the free plan, we keep 3% of every payment when it is forwarded to you. There is no monthly price.
• Pro costs $9.99 a month and keeps no fee on payments. It is paid a month at a time: in crypto from your billing page or, where offered, by card as a subscription you can cancel at any time. When a paid month runs out, the account goes back to the free plan.
• We may also give an account Pro for a number of months or with no end date. We can end Pro given with no end date at any time; months paid for, or given for a set time, run to their end.
• Current prices are on the pricing page. We will tell you at least 30 days before a fee goes up, and a change never applies to a payment already made.

5. What you may not use VeliraPay for

You are responsible for following the law that applies to your business, including tax, consumer protection, anti-money-laundering and sanctions law. You may not use VeliraPay:

• for anything illegal where you or your customers are, or to sell goods or services that are;
• by or for anyone under sanctions, or in a country under comprehensive sanctions;
• to launder money, finance terrorism or evade tax;
• for fraud, scams, pyramid or Ponzi schemes, or anything that deceives customers;
• for gambling, investments, securities or money transmission without the licences they require;
• for material that sexually exploits anyone, or that infringes someone else's rights;
• to mix or hide the origin of funds, or to pass payments through for someone else;
• to attack, overload or probe the service, or to get around its limits and checks.

6. Suspending and closing an account

You can close your account from its settings once none of its charges is still open or underpaid and none of its payouts is waiting or on its way. If you are the only owner of an organization that has other members, make someone else an owner or delete the organization first. Closing an account or deleting an organization ends its card subscription for Pro straight away.

We may suspend or close an account, stop it taking new payments, or refuse to serve it, if it breaks these terms, if the law requires us to, or to protect customers or the service. We will tell you why when we are allowed to. A payment that has already confirmed is still forwarded to your payout address, except while its payout is held as section 3 describes.

7. Availability and changes

We work to keep VeliraPay running, but cannot promise it will always be available or free of errors. Blockchains and the providers we use to read them can be slow or unavailable, which can delay detecting a payment or sending a payout.

We may change these terms. For a change that matters, we will email the account's owners at least 30 days before it applies; if you keep using VeliraPay after that, you accept the new terms. The date at the top says when they last changed.

8. Liability

VeliraPay is provided as it is, without any promise that it suits a particular purpose. As far as the law allows, we are not liable for:

• indirect or consequential losses, lost profits, revenue or data;
• losses caused by blockchains themselves, such as forks, reorganisations or congestion, or by wallets and exchanges we do not run;
• a payout address you gave that was wrong, or coins a customer sent on the wrong network, in the wrong coin or to an expired charge;
• changes in the market price of a coin after its rate was locked or its payment forwarded.

Our total liability to you for anything related to the service is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud.

You will compensate us for claims made against us because of what you sell, your dealings with your customers, or your breaking these terms or the law.

9. Personal data

How we handle personal data is set out in our Privacy Policy.

For the details your checkout or invoices collect from your customers, you decide what is asked and why, and we process them for you: only to run the service and protect it and its users from fraud and abuse, which can mean comparing a customer's payments across merchants, in confidence, with appropriate security, through the providers listed in the Privacy Policy. The IP address and browser a customer pays from are the exception: we record them ourselves, to prevent fraud and abuse, and pass them on to you. We help you answer your customers' requests about their data. What is kept after your account closes is set out in the Privacy Policy.

10. Law and disputes

These terms are governed by the law of the country where VeliraPay is established, and its courts hear any dispute about them, unless a law you cannot contract out of says otherwise.

11. Contact

Questions about these terms go to contact@velirapay.com.